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Virginia Hospital Center (VHC Health) operates a hospital and a growing network of outpatient services in Arlington, Virginia. The new VHC Health Outpatient Pavilion represents a significant expansion of VHC's ambulatory care capacity in the region.
VHC needed to align its facility planning, capital case, and operational readiness for a new outpatient pavilion through a complex multi-year approval and design process — including County Board approval — and to seamlessly integrate project management with operational readiness ahead of go-live.
VHC engaged Hammes as its project manager for the new outpatient pavilion in 2017. Hammes was instrumental in coordinating efforts in the approval process, including organizing the engineering and architectural expertise and preparing VHC every step of the process. Following a three-year design and review process, the County Board granted approval for the project.
Hammes was also engaged to provide Operational Readiness services in 2021 — two years before project go-live. This allowed for a project approach in which project management, operational readiness, and transition planning were seamlessly integrated. Hammes provided comprehensive budget and schedule oversight, coordination of medical equipment planning, IT coordination, transition planning scheduling, and move planning. Hammes's operational readiness team included experienced clinical leaders who guided the development of patient and staff workflows, training documents, and mock scenarios to ensure confident and safe patient care in the new facility.
As the go-live date approached, Hammes proposed and facilitated the reduction of a planned two-phase departmental move into one phase to provide the construction team with more time for critical equipment installation and certificate of occupancy.
The VHC Outpatient Pavilion opened to patients in July 2023. Also included is a new 1,700-car parking garage, which will increase accessibility to the campus.
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Hammes provided program management, operational readiness, and the full Advisory Services scope for the VHC Health Outpatient Pavilion: facilities assessment, volume projections, facility development options and recommendations, and implementation requirements. Hammes was engaged as project manager in 2017 and added Operational Readiness in 2021 — two years ahead of go-live.
The VHC Health Outpatient Pavilion is located in Arlington, Virginia. Virginia Hospital Center (VHC Health) operates a hospital and a growing outpatient network serving the Arlington and Northern Virginia region.
The VHC Health Outpatient Pavilion is 250,000 square feet, with an additional new 1,700-car parking garage to increase accessibility to the campus.
The VHC Health Outpatient Pavilion opened to patients in July 2023. Hammes’ engagement began in 2017 with project management and added Operational Readiness in 2021.
There is a difference between facility readiness and patient readiness. To be ready for patients, healthcare organizations must be operationally ready. Hammes Healthcare’s operational readiness service assures organizations are operationally poised to receive and serve patients upon opening a new or renovated healthcare facility. For VHC, Hammes was engaged two years before go-live and provided comprehensive budget and schedule oversight, medical equipment planning, IT coordination, transition planning, move planning, and clinical workflow development — supported by experienced clinical leaders who developed training documents and mock scenarios for confident, safe patient care.
